Assistant IT Technician Job Description

To assist in the provision of Technical Support for all College IT systems and users.

1. Equipment and Systems Maintenance, Development and Security. Respond to assigned jobs from the IT helpdesk database and other requests. Assist the IT team with the maintenance of this fault reporting system. Install and set up hardware, peripherals etc., on the college network. Install curriculum and administrative systems software on the college network. Move IT and AV equipment as needed and set up IT & AV systems for group display on request. Clear printer jams. Change / replenish printer paper, toner and ink cartridges when needed. Keep the computer systems and surrounding areas in the student access areas clean (mice, keyboards, screens, printers, desk areas). Routinely check the functioning of computer workstations, and report any faults found. Shut down specified computers and ensure the safety and security of the rooms at the end of the day. Security mark equipment. Check & record serial numbers and locations of the computing equipment to maintain and update the equipment inventory. Update user passwords and print quotas on the network system when requested.

2. Staff and Student Support, Liaison & Communication Provide timely support for all users (staff and students) reporting faults or requesting assistance. Liaise with staff and students on any IT systems support issues or related matters. Attend meetings as required.

3. Policies, Procedures and Record Keeping: Assist the IT Support Department to:
 Maintain the IT Helpdesk.
 Maintain the IT inventory
 Maintain reports on network and equipment performance, problems failures etc

4. Product Acquisition: Identify items required for repair or replacement.

5. Other Duties: Stand in for other IT support staff during their absence.

Qualifications

1. A practical qualification in an IT field at A level or CompTIA A+ or equivalent level OR at least one year’s relevant experience working in a practical IT environment.

Application / Certificates / Reference Skills in the following areas
2. Connecting, adapting and maintaining IT hardware including computers, monitors, printers, networking devices and audio visual attachments.

3. Installation of software

4. How to contribute to and work effectively within a team environment.

5. The principles of Health and Safety in an IT environment.

6. The use of MS Windows operating systems and MS Office applications.

7. Management of computer files and folders.

8. Communicate effectively in 1:1 or small group situations in order to explain a technique or concept.

9. Work independently and use initiative in dealing with requests.

10. Prioritise and organise time effectively and work positively in response to a high workload or requests made at short notice.

11. Work accurately with attention to detail.

12. Manually lift and handle reasonably heavy objects such as computers, printers, projectors etc. (Physical Fitness).

Other
13. An interest in education and empathy with young people studying at sixth form level.

14. An understanding of and commitment to the values given in the BHASVIC Staff Code of Conduct, the Equality and Diversity Policy, the Safeguarding policy and the Race Equality policy.

15. Willingness and ability to undertake training needed to fulfil the changing requirements of the post

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Assistant IT Technician Job Description