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Business Support Assistant job description
Job Summary-Business Support Assistant job description
Main responsibilities-Business Support Assistant job description
1: To provide a high level of customer service, pro-actively maintaining contact with customers, and ensuring that they are satisfied with the service received.
2: To undertake word processing, audio and copy typing in an efficient and effective manner, meeting deadlines, producing as required:
contracts and supporting legal documentation
reports and letters
estate related documents and statistics
standard forms
policy and procedure manuals presentations
Business Support Assistant job description
posters and certificates
3: To process routine financial transactions including:
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To provide efficient and effective administrative support to Business & Property Services, providing a high level of customer service, and ensuring that administrative processes are conducted in accordance with company policy.
raising and processing orders and invoices, monitoring the progress of same through to completion, and investigating discrepancies
liaising with suppliers and contractors regarding goods and services, obtaining quotations as necessary
processing overtime and expense claims, identifying and discrepancies to the appropriate line manager
collecting monies from vending machines, including checking contents and monitoring stock levels
processing insurance claims on the claim recording system
4: To create and maintain office spreadsheets and databases, entering data as required, and assisting with the production of charts, graphs and statistics.
Business Support Assistant job description
5: To undertake a range of general office duties including:
maintaining the office filing system and retrieving information as required, including liaising with the Central Archive Facility over the storage and retrieval of archived material
assisting personnel with office machinery such as photocopiers, binders and shredders and dealing with photocopier suppliers in respect of problems and breakdowns, ensuring that customers are kept aware of the progress of such issues
opening and distributing mail, including electronic, actioning as appropriate
photocopying, and liasing with the Reprographics Branch in respect of large scale printing requirements
issuing and maintaining stationery supplies, monitoring stock levels, and re-ordering as necessary.
taking minutes of departmental meetings
assisting with maintaining personnel and sickness records, ensuring a high level of confidentiality at all times
preparing information packs for distribution Business Support Assistant job description [cont right]
6: To update a variety of manual and computerised record keeping systems, including scanning materials, and ensuring that archived and scanned data is easily accessed by the Department.
7: To promptly hire cars and vans in accordance with policy, ensuring that customers are compliant with policy, and that all hirers are given all the appropriate documentation relating to their hire.
8: To be aware of company policies on human rights, equal opportunities, data protection, and health and safety, and to comply with the legislation and standards of `good practice`.
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Knowledge, Skills and Abilities-Business Support Assistant job description
Essential:
Educated to GCSE level, including English and Mathematics at Grade C or above, or equivalent qualification, OR to have relevant work experience bringing the post holder to a comparable level. RSA II or equivalent in word processing.
Desirable:
NVQ in Customer Care
Experience Required
Essential:
Previous work experience in a busy office environment Familiarity with manual and computerised administrative systems.
Desirable:
Knowledge of public sector. Experience of computerised financial processing.
Business Support Assistant job description
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