Chief Operating Officer job description

v. ensure effective implementation of change management processes; and

vi. ensuring that the viability, resource requirement and risks involved in the development of new
courses and other products are fully analysed and considered by the management.

Management Information

i. determining what management information is required for the proper management of the
Schools; and

ii. ensuring the production of such management information as is required by the University and for the proper management of the Schools; Operations management

Financial and resource management

Chief Operating Officer job description

i. effective management of the finance team to ensure effective financial planning and budget management support, including management of resource;

ii. allocation processes that meet the requirements of the strategic plan;

iii. working closely with the Finance Department to ensure compliance with financial policies and procedure to establish workable and effective controls that mitigate identified
risks;

iv. applying good business practices to the management of the accounts. Ensuring that employees who prepare financial transactions provide adequate evidence and
documentation to support internal and external audit processes;

v. ensuring effective reporting and monitoring of the financial plan;

vi. ensuring new products and initiatives have proper business planning and projections; and

vii. set profitability targets for revenue generating activities.

Human Resources

 Chief Operating Officer job description

i. ensuring effective management of HR issues within the Schools so as to deliver the Schools HR strategy for all staff in line with Schools and University HR policy;

ii. effective management of professional, senior administrative, technical and clerical staff within
the Schools, including recruitment, induction, probation, promotion, performance, conduct, attendance and staff development;

iii. working closely with other senior personnel and the University`s HR Department, effect
implementation of any necessary change management processes;

iv. workforce planning, inter alia, develop and implement relevant management and staff structures to deliver the University`s current and longer term needs, ensuring that staff have the skills and support necessary to enable them to achieve effective performance; and
v. ensuring compliance with employment law and other relevant regulations.

<b>Information Services</b>
<p>i. management of IS within the Schools to support the delivery of professional management
information, e-learning, library, web and other discipline based IT services to all staff and
students, in line with Schools strategy; and
<p>ii. working with the Central IS department, ensure compliance with University policies and
legislative requirements.

Facilities

 Chief Operating Officer job description

i. management of facilities within the Schools to ensure the smooth running of the Schools in
line with teaching and other strategic needs.
ii. working with the central property and facilities department, to ensure compliance with
University policies and legislative requirements.
iii. ensuring that the timetabling activity is performed accurately and in a timely manner, with
appropriate support.

Marketing & Communications

 Chief Operating Officer job description

Integration and effective management of the marketing team, ensuring the development and implementation of a clear marketing and PR strategy and plan for the Schools
aimed at realising the strategic objectives, including communications with potential students, current students, alumni, staff and other interested stakeholders both nationally and internationally;

In addition, the post holder will act as an intelligent client for the centrally provided PR, recruitment and market research services provision for the Schools, ensuring that their provision supports the activities and plans, including the negotiating of service levels

Management Experience and Skills

 1. Experience of managing significant organisational change
2. A successful track record of creatively developing practical strategy and translating strategic plans and decisions into operational practice
3. Proven leadership, people selection and people management skills, enabling the post holder to hire, develop and motivate staff to fulfil their potential. He or she should also have experience of managing networks of stakeholders, both internally and externally.
4. Excellent communication skills
5. Capacity to foster a positive and supportive culture within the Schools where staff share a sense of common purpose and adherence to the Schools` goals
6. Proven experience and skills in managing the delivery of corporate services in a complex organisation, including very strong financial planning, and management skills and experience
7. Successful experience of overseeing marketing programmes and plans, and media relations,
8. A capacity to work productively with a wide range of personnel in an academic organisational
setting
9. Experience of operating in an organisation in which a consultative style of management is
appropriate.
10. Experience of dealing with people from different cultures desirable.
11. Experience of dealing with media and marketing issues, as well as coordinating institutional responses to internal and external enquiries is desirable.

Personal Qualities
Chief Operating Officer job description
1. Strong interpersonal skills: influential, persuasive, flexible, with a tolerance of ambiguity
2. Empowering, listening and supportive management style

3. Proactive, imaginative, with a flair for problem solving
4. Empathy with the goals of an academic organisation, operating in a business-like manner
5. Commitment to customer service
6. Sophisticated oral and written communication skills across all media
7. Capacity to deal with a wide range of relationships and situations
8. Accountability for results
9. Negotiating, influencing and persuasive skills applicable across a range of complex situations
10. Self-motivated with a low need for external structure
11. Team player
12. Coaching skills
13. Ability to travel

Chief Operating Officer job description