Delivery Team Leader Job Description Job Description

THE department offers a range of media handling and processing products including the preservation and restoration of archive film and videotape formats, digital file manipulation and trails and promotions sound and editing. New investment will enable expansion of existing services and the development of new products.

The post holder will be responsible for the tactical organisation of facilities and staff for specific contracts ensuring optimum utilisation and revenue delivery. They will be a daily point of reference for resolving operational issues affecting the delivery of services.

The Delivery Team Leader will take responsibility for the line management of staff and supervision of agency staff and manage and resolve any issues affecting the workplace.

1. To establish and maintain effective relationships with key customers and have a detailed understanding of their business whilst ensuring all opportunities are acted upon.
2. To understand the services offered ensuring excellent standards of delivery.
3. To translate business strategy and vision into operational plans.
4. To create and deliver quotes, working collaboratively to ensure a consistent approach across the pillar.
5. To work closely with the Operations Manager developing revenue and workload forecasts.
6. To support the Delivery Co-ordinators in resolving any potential conflicts in a timely and conclusive way.
7. To create mechanisms for monitoring delivery to ensure standards are upheld.
8. To manage relationships with both suppliers and contractors, assuming responsibility for seamless customer service experience, whilst achieving business objectives.
9. To co-ordinate and manage the impacts on operations from THE ORGANISATION Workplace and Johnson Controls, liaising and communicating as appropriate.
10. To liaise with relevant staff to provide an integrated approach to project management and delivery and optimise the utilisation of staff and facilities.
11. To resolve short term operational issues and feedback to relevant stakeholders.
12. To manage people, taking responsibility for appraisals and disciplinary issues, and contribute to providing appropriate support, feedback, training and development opportunities.
13. To carry out safety inspections and provide a co-ordinating role in implementing Health and Safety standards and policies.
14. To be responsible for managing and co-ordinating the maintenance of kit and breakdown repairs.
15. To contribute to general good housekeeping on site.

1. Excellent knowledge of digital media systems, software and working practices.
2. Knowledge of how technological changes will affect the industry.
3. Ability to analyse and interpret financial data.
4. Ability to apply strategic thinking.
5. Strong planning and organising skills across a broad spectrum of requirements.
6. Self motivated and able to work effectively on their own.

7. Excellent communication and influencing skills.
8. Customer focused with previous success at delivering excellent customer service.
9. Able to demonstrate commercial leadership and business acumen.
10. The ability to prioritise under pressure in a range of situations.
11. Ability to handle conflict effectively.
12. An innovative, flexible, calm and proactive approach to problem solving.
13. Ability to direct and maintain quality of delivery.
14. Strong team player.

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