eCRM Manager Job Description

The eCRM Manager will be responsible for the development and execution of the company eCRM plan. This involves coordinating editorial and promotional calendars for the global, regional and editorial teams to optimise the frequency and relevance of communication to all lonelyplanet.com customers.
 
In conjunction with the Website Analyst, the eCRM Manager will develop an effective ROI model, and utilise it in prioritising eCRM resources including marketing, budget, communication opportunities and team resources to maximum effect.

You’ll be responsible for:
• Development of eCRM strategy and communications plan to support key revenue streams – ecommerce & advertising.
• Development and execution of a plan to grow the email database in all key regions globally.
• Oversee the development and execution of email marketing.
• Managing relationship with external agencies and internal stakeholder management
• Work with website analyst to track engagement and revenue from eCRM initiatives.
• Collaborate with the Senior Marketing Manager, Online & Social to integrate key messages into buzz marketing campaigns on social platforms.
• Work to achieve all goals within the company core competencies standards

The eCRM Manager is also responsible for working with the company product team and CRM team to identify and drive the delivery of a CRM environment that allows the company to improve ARPU and ROI.

• Previous experience in a professional marketing capacity, particularly in email marketing.
• Demonstrate excellent planning, organizational and time management skills and an ability to work with competing priorities.
• Relevant qualifications in Marketing or a related discipline.
• Experience developing and executing an eCRM plan to achieve performance outcomes, including traffic and revenue generation.
• Experience working in cross-functional teams including product development and marketing.
• Familiarity with travel industry concepts, practices and procedures.
• Excellent written and verbal communication skills.

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eCRM Manager Job Description