Employee Relations Officer job description

To provide a proactive, efficient and comprehensive Human Resources
service supporting the agreed business objectives in accordance with Strategy/Policy
•Consult and effectively manage a range of queries from staff and mangers in relation to terms and conditions and HR policies and practice.
•To provide administrative support to the Health and Wellbeing initiatives
•To provide administrative support to the Employee Relations Team
ensuring the team’s metrics and systems are correct and accurate.

Communication and Relationship Skills

Act as a point of contact for HR queries from staff and managers, dealing with issues where able or referring onto colleagues if needed.

To advise managers and staff on the interpretation and application of a range of complex and demanding HR areas such as policies and procedures, this will involve the use of strong persuasive and negotiation skills

Use tact and diplomacy when dealing with sensitive employment terms and condition, pay, sickness or Occupational Health situations.

Able to effectively and clearly respond to a range of emotional responses from

Analytical and Judgement Skills

Ability to analyse problems and work around obstacles. Offering a range of
appropriate solutions.
Ability to analyse Firstcare data and ensure that issues are flagged to the rest of
the team to investigate.

Planning and Organisational Skills

Ability to co-ordinate the job evaluation process for the organisation, dealing
with issues and feeding back outcomes to the managers

Co-ordinating the exit interview process including entering details into SNAP and chasing non-respondents

Responsible for organising disciplinary and grievance hearings ensuring all participates are present and all paperwork is distributed

Responsible for co-ordinating the HR policies review process every 3 years.

Responsible for planning and taking minutes at the JSF

Organises the Health and Wellbeing initiatives.

Responsible for Policy and Service Development Implementation

Adheres to MCH policies and procedures.
Co-ordinates HR policy review process, commenting when appropriate and ensuring policy leads have early notice that their policy needs reviewing.

Fully participates in the team meetings and contributes to service improvement

Responsibilities for Human Resources (HR)

Gives general HR advice on a range of issues including job evaluations, terms
and conditions and HR policies

Responsibilities for Information Resources

- Uses ESR to look up information.
- Uploads HR policies onto the intranet.
- Responsible for ensuring the HR metrics are updated monthly and presented at the
Monthly Operation Meetings.
- Produces up to date and accurate records of Job Evaluation
- Takes minutes of HR meetings, disciplinaries, JSF and grievances when necessary.
- Collates quarterly Equalities data and presents to the ER Manager

Freedom to Act
Deals with general HR queries and seeks clarity when needed or refers to senior team members when necessary.
Works within standard HR operating policies and guidelines
Self motivated with the ability to work autonomously and flexibly to tight
deadlines, managed by the ER Manager

Working towards or willing to undertake Graduate membership of CIPD or an equivalent level of training.

A Certificate in Personnel Practice or an equivalent diploma level qualification

Ability to communicate advice on HR protocols and procedures to managers in a manner that demonstrates a thorough understanding of HR policy

Advanced keyboard skills including good knowledge of Microsoft Word and Excel

Experience or knowledge of Electronic Staff Records (ESR) or other electronic HR records systems is an advantage.

Experience of working within a Human Resources Department and/or a confidential environment

Able to pay attention to detail and produce accurate work

Excellent communication skills, verbal and written.

Self-starter with the ability to work on a range of tasks, often to tight deadlines.

Qualifications

Certificate in Personnel Practice or equivalent.
Willing or currently working towards the CIPD professional qualification

Experience
Experience of working within a Human Resources Department and/or a confidential environment
Experience of giving general HR advice on a range of topics.

Special knowledge /
Expertise
Excellent communication skills, verbal
and written
Advanced keyboard skills including
good knowledge of Microsoft Word
and Excel

Employee Relations Officer job description