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Head of Infrastructure Job Description

Job Summary-Head of Infrastructure Job Description

Main responsibilities-Head of Infrastructure Job Description

 To be responsible for the development of network Infrastructure services for ICT Services

 To be responsible for network infrastructure policies and procedures and agreed with the Head of ICT

 To provide strategic leadership and operational management for infrastructure services, to ensure that ICT services to its clients, are delivered to agreed standards

 The be accountable for the following services:
o Network strategy, policies and procedures
o Desktop and network services and support
o Service desk
o Voice services and support, and
o Procurement and implementation services and support

 To provide information and advice to the Head of ICT on network infrastructure risks and issues as appropriate


 To assist in the development of a network strategy and associate policies and plans

 To be responsible for an integrated data and voice service that supports the changing and developing needs of clients in accordance with local, London and national initiatives and policies.

 To ensure the provision and maintenance of operational IT & Voice services, that are secuire, reliable and value for money

 To actively participate in the ICT Senior Management Team
 To lead the development of key performance indicators and performance management reports for network services in partnership with clients, to assess and monitor the quality of the services provided
 To manage, develop and train staff within the Infrastructure team, ensuring that they are motivated and equipped to deliver a high quality service to agreed standards

 To ensure that the network adheres to relevant standards including those set out by law, by the Informatrion Commissioner and other regulatory and statutory bodies
 To identify appropriate national, London and local guidelines, and industry good practice, and ensure that arrangements meet these
 To be responsible for budget management for the network infrastructure service
 To lead on the development of the network, including procurement, future-proofing and options development and appraisal
 To lead the implementation of all ICT security policies ensuring compliance with Information governance, legal, regulatory and mandatory requirements, including those for data protection confidentiality and security.
 To plan, design and install new network solutions, co-ordinating project groups, consultants and suppliers so that the solutions meets identified requirements, budgets and timescales.
 To maintain a professional approach at all times, and to represent the ICT service to a professional level
 To work at a variety of sites as required to deliver the role

 To lead on disaster recovery and business continuity plans and procedures

 To be a key lead within the ICT on call arrangement

 Any other tasks as defined by the Head of ICT.

Knowledge, Skills and Abilities-Head of Infrastructure Job Description

Education & qualifications

 Educated to Degree level or equivalent experience
 Evidence of continuous professional development
 PRINCE2 Practitioner
 MSP practitioner

Experience & Abilities
 Significant experience of service management
 Significant experience of managing an ICT service
 Significant experience of managing a programme of activity, including budgets of over £1m
 Significant experience of staff management
 Experience of developing effective relationships with a range of clients
 Record of achievement in a pressured, change orientated environment
 Experience of developing business cases
 Experience of NHS information security requirements and translating them into local practice

Skills
- Analytical/
  Judgmental
- Planning & Organising
- Information resources
- Communication

Personal Qualities
 Patient calm and tactful when dealing with people who are unfamiliar with IT
 Must have a "can do" attitude and a thirst for using technology to solve business problems
 Self-Motivating
 Self assured, reliable and outgoing and able to influence and persuade non-IT professionals
 Personally credible, proactive and creative in the use of ICT
 Flexible and adaptable in a rapidly changing organisational environment

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Head of Infrastructure Job Description