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Head of Service Assurance job description
Job Summary-Head of Service Assurance job description
The Head of Service Assurance will leads a team of Service Assurance Managers and Analysts in the development of an effective service assurance function which supports and facilitate the successful delivery of services. The post holder will lead on the definition of services and service levels required to support the business, ensuring that these services are provisioned successfully to the company by its external Technology providers.
Main responsibilities-Head of Service Assurance job description
1. To be responsible for ensuring the effective delivery of technology services from the company technology suppliers
2. To lead the Service Assurance Team, ensuring that the team remains an integral part of the Divisions delivery of technology services.
3. Ensuring industry best practice is maintained in all aspects of service delivery
4. To manage technology incidents on behalf of the company with its key technology suppliers, in conjunction with other company operational areas and Business Continuity team
5. To ensure the company`s key technology suppliers are effectively managing problems through to successful conclusion
6. To effectively support company senior stakeholders so that they are fully aware of the provisions and benefits, and how they can engage and their responsibilities.
7. To ensure that the service organisation, its issues and improvement plans are well understood and communicated as necessary to the company .
8. To be on call out of normal hours to manage incidents across the company that are caused by or may effect the ability of the Service provider to deliver effective technology services into the company .
Knowledge, Skills and Abilities-Head of Service Assurance job description
Essential
• Significant experience in the management and delivery of technology services
• Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level
• Significant experience of managing service through outsourced technical contracts.
• Significant experience in managing multiple issues / problems with a clear ability to priorities them
• ITIL Service Management Certificate or equivalent experience
• The ability to draft clear and concise reports and other professional documentation.
Desirable
• Good understanding of the company strategy and direction, in defined service areas.
Qualifications
• Degree level
• ITIL Service Management Certificate
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Head of Service Assurance job description
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