Free Job Descriptions for every job
Free Job Descriptions
Please help us to keep this site free by liking us on Facebook. Click on the Facebook logo and click `like`-thanks
Incident Support Advisor Job Description
Job Summary-Incident Support Advisor Job Description
Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
To ensure that all incoming calls are answered in-line with the SLA criteria and are dealt with appropriately and promptly.
To manage customer incident calls through to completion
To chase information from 3rd party network
To liaise with Customers, drivers and Insurance Companies making sure they are kept well informed of progress
To co-ordinate the Accident Damage jobs for all Incidents which have been reported logging all relevant information regarding the accident
Seek advise from TSA for any technical tasks
Demonstrate empathy with the customers as and when required
The ISA will be responsible for assisting in the professional, efficient, and profitable day-to-day operation managing incident calls of a varying nature. They will have a strong emphasis on providing the high levels of customer service delivery at all times.
Main responsibilities-Incident Support Advisor Job Description
Ensure all procedures are adhered to and report all incidents of non compliance
Any incident/complaint which may occur is to be managed effectively through to resolution and the (ISM) is made aware as they happen
Co-ordinate weekly invoices
Chase missing documentation and make certain all paperwork has been delivered as per KPI requirement.
Knowledge, Skills and Abilities-Incident Support Advisor Job Description
Previous customer services experience or NVQ level 3 in customer service.
Self-motivated and able to communicate clearly, both verbally and in written formats.
Ability to work under pressure with minimal supervision and be a team player.
Well organised, taking ownership of tasks and being able to work to detail.
Good standard of education at GCSE level.
Excellent IT skills, knowledge of Microsoft Office applications and an understanding of VMS and Carfacts.
Previous customer service centre / call centre experience is desirable.
Considerate and sympathetic nature
free-job-descriptions.com provides a free database of job descriptions. Whether you are writing a job description, need to better understand a job, or are thinking abut your career, free-job-descriptions.com is for you
Incident Support Advisor Job Description
You are viewing the text version of this site.
To view the full version please install the Adobe Flash Player and ensure your web browser has JavaScript enabled.
Need help? check the requirements page.
