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Responsible for supporting project teams in the analysis of business, application, and technical infrastructure requirements. Supports the design, build, enhancement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that adhere to AET standards.
* Assist with creation of technical design/implementation documentation.
* Participate in current state system analysis, requirements gathering, and documentation.
* May work with Lead Engineers in infrastructure design and selection process.
* Understand and articulate the platform product roadmap.
* Assist with configuration and implementation deployments.
* Troubleshoot infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.
* Support requirements understanding and issue resolution throughout the project life cycle.
* Participate in test planning and execution.
* May work with project teams to prepare components for production.
* Escalate, provide feedback and propose changes to infrastructure specifications.
* Typically holds a Bachelor’s degree in Engineering, Computer Science, Information Systems, or other related field (or has equivalent work experience).
* Certification(s) is a plus (i.e. MCSE, CCNA, VMWare).
* Prefer experience with systems analysis/programming, incorporating:
* Design methodology.
* Infrastructure operations support or engineering.
* A variety of software languages, operating systems, or network protocols.
* An understanding of industry trends and tools.
* Prefer specific technical knowledge in one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc.
* Basic knowledge of one or more of the following:
* Infrastructure and server theories, principles, and concepts.
* Application infrastructure and standards.
* Networking fundamentals.
* Storage management (i.e. SAN) design and support.
* Databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.).
* Middleware technologies (i.e. WebSphere)
* Ability to translate technical issues into understandable business language for end users.
* Must have excellent oral and written communication skills.
* Requires excellent problem solving skills.
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Infrastructure Engineer
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