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Inside Sales job description
Job Summary-Inside Sales job description
An Inside Sales representative’s (ISR) job is primarily a customer service function and
entails selling or introducing represented products to established clients, in close conjunction
with an outside sales representative. Customer interfacing includes requests for quotations,
lead times, order placement, expediting, or changes, the building of quotations, writing
orders and communicating pertinent information proactively back to customers. Additionally,
an ISR handles the project execution actions and overall coordination of these service
activities between the manufacturer and outside sales.
Main responsibilities-Inside Sales job description
• Outbound and inbound account management.
• Capturing of accurate and complete information in Customer Relationship
Management system (CRM).
• Coordinating with customer service for status on orders from manufacturers in
ensuring the delivery commitment to clients is met.
• Cooperating with Account Manager to determine strategic approaches for sales.
• Maintaining and expanding the database of prospects of the organization.
• Identify decision makers amongst the targeted leads in order to initiate sales process.
• Participating fully in product training sessions, meetings, skills training and
professional development classes.
• Handling cancellations or changes in sales order and communicating the changes with
the related departments.
• Emphasizing service or product features and benefits, discussing credit terms, quoting
prices, and preparing sales order reports or forms.
Knowledge, Skills and Abilities-Inside Sales job description
Skills and Specifications
• Able to work in fast-paced, self-directed entrepreneurial environment.
• Exceptional verbal and written communication skills.
• Highly proficient level computer skills including MS Word, PowerPoint, Excel and
Outlook.
• Excellent telephone sales personality skills.
• Should be expert in CRM software solutions including Oracle, Azerity, etc.
• Prominent organization and presentation skills.
• Excellent time management skills.
• Highly energetic and self-starter.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• Should be honest, assertive and systematic.
Education and Qualifications
• Diploma in Marketing or Business related field.
• Relevant training in Inside sales.
Inside Sales job description
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