IT Service Continuity Manager

The post holder will be responsible for maintaining the on-going recovery capability within IT Services to match agreed needs, requirements and timescales of the business.

IT Service Continuity Manager job description

5. Ensures the risk register for IT Services is reviewed and updated monthly. Identifies potential risk events, quantifying and documenting the probability of occurrence and impact on the business. Coordinates the development of countermeasures and contingency plans.
  6. Undertake project participation as required. Agree activity time scales and inform line management of progress and escalate issues as appropriate.
  7. Respond to calls raised with the IT Help Desk, ensuring all users receive assistance in a helpful, timely manner. Ensure resolution of calls is recorded to assist other IT staff in resolution of similar calls. Assign calls to other IT staff as necessary.

Technical Competencies

Good knowledge of Microsoft server and desktop operating systems and products. Understanding of capability and availability management and associated measurement tools and techniques. Experience of undertaking system risk assessments and identification of countermeasures. Experience in testing IT contingency plans.

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Required Competencies

Leadership and Change Management

  1. Actively seeks opportunities to contribute as a team member.
  2. Prioritises own work to ensure objectives are met.
  3. Ensures own active involvement in generating team ideas and innovation.
  4. Shows self-awareness in actions.

People Management and Relationship Building

  1. Fully participates in performance management.
  2. Maintains good relationships with management and peers.

Analysis and Use of Evidence

  1. Uses available tools to identify, analyse and report on availability and capacity.
  2. Ensures that decisions are based on clear evidence.

Strategic Thinking

Understands how own role impacts Buying Solutions and the team. Identifies systems and process improvements where applicable Keeps abreast of trends within the security arena and makes recommendations to Senior Management as required

Communications and marketing

Demonstrates effective use of written and verbal communications skills. Job Related Functional Competences for IT Services

Strategic IT Services

  1. Demonstrates good understanding of the accessibility and protection of electronic information through their actions and advice they give to others.

Systems Development

  1. Demonstrates ability to conduct tests and correct malfunctions, and documents results in accordance with procedures.

IT Service Provision Operation

  1. Operation -Assists in the investigation and resolution of incidents; proposes and reviews maintenance procedures.
  2. Operation -Demonstrates a good level of awareness of service level targets by organising own work to meet agreed service levels.
  3. Operation -Maintains risk register and IT recovery plans.
  4. User Support -Demonstrates a good understanding of IT Services procedures when receiving and handling requests for support and knows when to seek advice.

Consultancy and Advice

  1. Demonstrates effective communication of availability, capacity and IT risk identification and mitigation issues to business managers, IT staff and others.
  2. Displays confidence when dealing with stakeholders and users of the IT systems.
  3. Demonstrates the ability to discuss and clarify user requirements on a regular basis.

IT Service Continuity Manager job description

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IT Service Continuity Manager