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IT Technical Analyst job description
Job Summary-IT Technical Analyst job description
• To provide technical support for the IT Service Desk and administrative services for the department, contributing to the planning and development of the service as a member of the team.
Main responsibilities-IT Technical Analyst job description
Communication/Relationship Skills
(routine information, barriers to understanding)
• To provide and receive routine information orally, in writing or electronically to inform work colleagues, staff and external contacts, the information may be of a technical nature and there may be barriers to understanding
• To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to work colleagues, staff and external agencies, maintaining the Organisation standards of customer service.
• To accurately record information
• To contribute to team meetings
Analysis, Problem Solving and Service Planning
( judgements requiring analysis)
• To make judgements in resolving problems of a technical nature within pre-defined limits, referring anything of a more complex nature to team members/senior staff
• To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
• To deal with incoming/outgoing e-mail in accordance with the workplace procedures
• To recognise difficult situations and prioritise/respond accordingly
Planning and Organisational Skills
(
• To plan and organise own day to day tasks within the parameters set out by senior staff in line with service delivery
• To plan and co-ordinate deployment of IT engineers involving scheduling of appointments with customers e.g. Organisation, PSTs and other stakeholders
• To adjust/change plans, often at short notice, in line with the demands of the service
Physical Skills
• Standard keyboard skills
• Maintain up to date training and knowledge to effectively move and handle equipment in a safe and effective manner
Policy and Service Development Implementation
(follows policy in own role)
• Knowledge of relevant Organisation policies and procedures e.g. Fire, Health & Safety, Information Governance and Infection Control
• May comment on policies, procedures or possible developments relative to the area of work
Responsible for Financial and Physical Resources
(personal duty of care)
• To use office equipment in an appropriate manner, reporting any faults following the recognised organisational procedure
Responsible for Human Resources
(training in own discipline)
• To provide training in own discipline when supporting all staff/customers in IT related issues
• To work towards the objectives agreed in own Performance and Development Review
Responsible for Information Resources
(regular use of computer software to create reports etc)
• To input data onto a computerised system
• Text processing as necessary to the role
• To maintain records both manually and electronically, producing routine information as required
• To contribute to the maintenance of accurate and up-to- date filing systems
• Regularly using computer software to create, update and monitor IT incident logs/reports
Knowledge, Skills and Abilities-IT Technical Analyst job description
Knowledge
• Knowledge of a range of IT work procedures and practices.
• An understanding of relevant policy, legislation drivers and their application to the relevant service area e.g. NPfIT
Experience
• Experience of providing IT support in a customer focused NHS environment
• Experience of using or supporting a wide range of IT systems e.g. Hornbill Supportworks, Microsoft Office and NPfIT applications
Qualifications
• Recognised IT qualification or NHS IT support experience equivalent to ‘A’ Level/BTEC Diploma/NVQ3 standard
•
• Standard keyboard skills
Personal Attributes
• Able to demonstrate inter-personal communication skills
• Able to plan and prioritise effectively
• Good telephone manner
• A team player
• Ability to motivate others
• Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
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IT Technical Analyst job description
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