Job Description Clerical Assistant

To provide an efficient and professional administrative support services within the Domestic Abuse Support Unit. Meeting established deadlines and customer care standards and complying with legislation and Policies, procedures and practices in line with Data Protection.

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1. To take responsibility for identifying your own professional and career development needs.

2. To provide the administrative processes within the Public Protection Unit in an accurate and timely manner, in accordance with the policies and procedures, utilising computer based systems and manual systems where appropriate.

3. To provide initial telephone contact with victims, advising, re-assuring and signposting them to other agencies.

5. To provide a first line contact with outside agencies, providing up to date accurate information as per data sharing protocols. To supply information reports for other agencies i.e. Probation and CYPD (Children and Young Persons Department)

6. Collate information held on all IT systems in respect to assessing risk level of Domestic Violence Incidents using skills gained from risk assessment training, identifying and prioritising high-risk victims and highlighting them to the departmental managers.

7 Complete risk assessments (high, medium, standard) using correct Risk Assessment model.

Job Description Clerical Assistant

8. Provide telephone contact with medium risk victims within seven days and complete medium risk interventions with victims using Police and other Agency resources, in order to provide maximum multi-agency support. 9. To be adaptable to change, in relation to both changing working practices and customer needs thereby maximizing customer focus.

10. Identify offenders on the IDAP, (Integrated Domestic Abuse Programme) liaising with probation and providing up to date research and accurate information

11. Provide a verbal briefing to partner agencies regarding information held by Police in respect to MARAC (Multi agency risk assessment conference) case victims and offenders.

12. Must undertake such duties as maybe determined within the general scope of the post as directed by line management. Duties and responsibilities outside the general scope of the post will only be required with the further consent of the post holder.