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Job description Credit Controller
Job Summary-Job description Credit Controller
Main responsibilities-Job description Credit Controller
Credit Collection:
* Chase customers by telephone, email and letter
* Monitor collections lists, contacting late paying customers for assigned ledgers
* Place stops on accounts, as necessary, in accordance with company policy
* Perform credit reference checks
* Perform regular credit limit assessments to accounts to ensure credit limits are not exceeded
* Maintain credit assessment information for reporting purposes
* Apply bad debt write-offs where necessary, in accordance with defined operating procedures
Query Handling and Resolution: Job description Credit Controller
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To perform assigned Credit Control responsibilities in a timely and accurate manner in order to contribute to the achievement of individual, department and Company credit control performance and quality standards.
Main responsibilities [cont]
* Respond promptly to queries from sales staff and external customers, ensuring queries are logged and escalated as appropriate
* Regularly inform all interested parties as to the status of outstanding queries and work to obtain closure as quickly as possible
General:
* Perform customer statements on a monthly and adhoc basis
* Achieve performance objectives as agreed with Credit Manager
* Contribute to credit control process improvements as required
* Achieve defined personal, department and Company performance objectives as defined by Credit Manager
Knowledge, Skills and Abilities-Job description Credit Controller
The successful candidate will have experience of credit control within a B2B and diverse organisation.
They will also have experience of liaising with customers and resolving queries directly with the appropriate internal departments and customers themselves.
The successful candidate will have a strong but persuasive personality. They will be a self starter who can work to tight deadlines in a target driven environment. Strong IT skills including Word and Excel will also be required.
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