Online Community Moderator job description

The Online Community Moderator is responsible for the moderation of all website online community areas, including comments. The Online Community Moderator will also handle the moderation of company ’s Facebook Page. This includes reviewing and the appropriate handling of user reported content; liaising with key stakeholders to make decisions over the suspension and banning of users who post in appropriate content. The Online Community Moderator will also provide help and feedback about online community areas where required and contribute to the development of community strategy and policy.

• Moderate and decide whether to remove/reinstate content reported by website visitors as potentially offensive/inappropriate.
• Regularly monitor online community areas for content deemed to be in violation of online community area guidelines and deal with such content appropriately, liaising with other stakeholders when required.
• Attending to feedback/emails; replying, forwarding to appropriate individuals for action and following up as required.
• Report and track ongoing moderation issues.
• Liaise closely with the Community team to interpret measured statistics and reporting findings to the Community Manager on a regular basis.
• Provide input to develop and implement community strategy, policies and guidelines where appropriate.

• Excellent interpersonal and written communication skills.
• Enthusiasm for all things travel related and the ability to communicate openly with people from all cultures and walks of life.
• Excellent organisational and time management skills, with proven ability to juggle multiple tasks simultaneously and prioritise effectively.
• A positive, proactive attitude and a strong ability to work off one’s own initiative.
• They ability to work both supervised and as part of a team.

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Online Community Moderator job description