Registration Clerk job description

To provide quality clerical support within the Referral and Booking Centre in order to ensure that out patient referrals and waiting list information is processed and validated in a timely, accurate and efficient manner in accordance with Health Board Policies and Procedures.

To undertake registration in line with policies and procedures.

To receive and process referrals and urgent cancer referrals within agreed time scales. These can either be paper referrals or electronic referrals. The paper referrals are scanned into our system.

Record accurate complete referral information for all patients on the relevant databases,

Responsible for obtaining and checking demographic details on relevant databases,

Responsible for creating the appropriate waiting list entries for all specialities in agreed timescales.

Responsible for the distribution of referral letters to individual consultants and clinics within agreed timescales.

Responsible for the appropriate diagnosis information recorded

Responsible for co-ordinating with referring GP, RGH Overseas Patient Manager and to confirm status and eligibility for treatment if patients details are incomplete or questionable.

Liaise with consultants checking that all referrals have been scrutinised and prioritised within agreed timescales.

Assist with training of staff.

Audits and quality checks are to be undertaken.

Work without supervision and be able to exercise initiative and independent judgement. Be aware of limitations and where and when to seek further advice.

Maintain good communication and liaison with other staff, departments and general public.

Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection.

To deal with enquiries and complaints promptly and sympathetically and inform team leader of any problems.

To undertake general office duties as required.

All staff must have full understanding of Guide to Good Practice and Service Standards.

To provide cover over Bank Holidays when necessary.

May be required to provide cover for colleagues for annual leave and sickness.

To follow all Protocols and Standards at all times, manual and computerised, ensuring that these are undertaken accurately and within agreed timescales.

Registration Clerk job description