Sales Support Co-ordinator job description

The Sales Support Co-ordinator will play an integral part in the promotion and co-ordination of sales and bookings for delivery of all products.

To develop and maintain an in-depth knowledge of current offers and initiatives

Assist with lead generation, booking appointments and managing customer enquiries

To maintain a quality assurance system supporting all aspects of the current education offer

To maintain accurate records

To contribute actively in raising awareness of the offer

To fulfil any other duties that might reasonably be required in this post

To act in a professional manner at all times and maintain confidentiality of information

To maintain an appropriate awareness of, and work effectively within, the policies and procedures of the organisation participating in appropriate processes, eg Individual Staff Development Reviews (ISDR), Continuing Professional Development (CPD), etc

To act in support of Health, Safety and Environment Policy by working safely and following the procedures and codes of practice designed to protect all staff. The post holder will be required to undertake First Aid training.

Essential

 Previous experience of telesales
 Excellent communication and listening skills
 Ability to work on own initiative
 Self-motivation and the ability to work with a high degree of independence
 Computer literacy
 Polite, confident and friendly telephone manner
 Excellent organisational and administrative skills
 Demonstrable appreciation of good customer relations
 Capability of representing the Centre at external meetings and within the education, commercial and industrial sector

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Sales Support Co-ordinator job description