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Assistant Pensions Manager Job Description

Job Purpose-Assistant Pensions Manager Job Description

Assistant Pensions Manager Job Description provides support in the management of its pension schemes and acts as a link between the employer and the third-party administrators.

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The Pensions Team acts as a point of contact for staff enquiring about pensions and providing a professional pensions service to both staff and the organisation.

The team is instrumental in ensuring enrolment is carried out correctly and that information is provided to members in accordance with legislation and the required timescales. The role supports the Pensions Manager (who is Secretary to the Trustees of the in-house schemes).

Key Responsibilities-Assistant Pensions Manager Job Description

1. Regular, day to day tasks

• shared oversight of Pension Assistants on a day-to-day basis including

o resolving queries raised by them

o checking and reviewing cases, draft emails etc

o providing training where required

• checking calculations carried out by other team members where necessary

• along with other members of the team, carry out the processes for submitting data to scheme administrators within the required timescales. Such processes include the provision of information on new joiners, leavers, contributions paid, changes to personal details and periods of absence, resolving data import queries and ensuring HR colleagues are informed of any necessary payroll changes

• provision of early retirement figures and costings when requested by HR Partners and Senior Managers Human Resources

• take responsibility for complex queries and correspondence received where non-routine, tailored responses are required

• assisting with pensions tax queries

• dealing with audit queries

• acting as a source of auto-enrolment guidance for HR colleagues, line managers and general enquiries from members of staff.

2. Support to the Secretary to the Trustees

• providing support to the Secretary to the Trustees primarily for the open DC scheme in respect of scheme governance, in particular

o preparation of agendas, registers of conflicts of interest, collation and distribution of meeting papers o minute taking, documenting and ensuring follow up of actions

o arranging Board of Trustees’, Governance Sub-Committee meetings and ad hoc training sessions (there are 4 scheduled Board of Trustees’ meetings and 2 Governance SubCommittee meetings a year)

• maintaining Operating Plans and Risk Registers

• drafting new policy documents and updates to existing governance documents including the annual Chair’s Statement, the Conflicts of Interest Policy, Terms of Reference for the Board and Governance Sub-Committee among others

• assisting with Trustee training and maintenance of the training logs

• acting as the first point of contact for the annual Trustee Report and Accounts audit process.

3. Project work

• provide assistance to the Pensions Manager in respect of

o delivery of the communications strategy. This can include delivering presentations to groups of staff as well as providing one to one discussions. Incorporates discussions and provision of information to staff with possible Annual Allowance and Lifetime Allowance taxation issues o delivery of training, both formal and informal sessions

o procurement processes for TPAs and other service providers

• undertake various annual tasks such as annual increases of ad hoc pensions in payment

• completion of surveys and questionnaires

• renewal of the Group Life Assurance scheme • occasional data cleansing projects and assisting with year end queries • other ad hoc projects as required.

Knowledge Skills Experience and Education-Assistant Pensions Manager Job Description

Skills Required

• Excellent planning and organizational skills to prioritise workloads and ensure that tasks are completed accurately and to deadlines

• Proficient numeracy and literacy skills

• Attention to detail, high level of accuracy and methodical working

• Demonstrable good communication skills both oral and written, particularly the ability to explain a complicated topic to a range of individuals

• The ability to write clearly and professionally (eg Trustee meeting minutes, drafting meeting papers etc)

• Capable of reading and analysing pensions technical requirements to identify actions needed


• Good general standard of education including GCSE or equivalent in English and Maths Knowledge

• Legislation affecting pension scheme provision and administration including a good basic knowledge of automatic enrolment

• Knowledge of DC Scheme governance including familiarity with the DC Code of Practice and 21st Century Trusteeship

Relevant Experience

• Experience of working with pensions either in house, with a third-party administrator or consultancy

• Working with both DC and DB schemes

• Use of the Microsoft suite of applications, in particular Word, Excel and Outlook

• Use of numeracy skills

• Agenda and meeting preparation

• Minute taking Disposition

• Work under pressure

• Ability to take responsibility/ ownership and use initiative

• Confident to speak/present to a group

• Ability to work well as part of a small team

• Maintain confidentiality

• Positive attitude

• Self motivated and flexible

• Good interpersonal skills for customer care and team working

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