Disability Support Officer Job Description
Updated: Jun 20
Job Purpose-Disability Support Officer Job Description
To work with disabled people and external agencies to ensure that they are able to participate fully. This will include implementing reasonable adjustments, providing one to-one support and support in the Allowance application process.
Key Responsibilities-Disability Support Officer Job Description
• To work with an individual on a daily basis through face to face, telephone, video conferencing or email
• To represent the Disability Services Manager as required at meetings and committees.
• To provide accurate information and advice on disability issues including applying for Disabled Students’ Allowance.
• To provide guidance to staff on disability issues and relevant processes.
• To work in a sensitive manner with a range of disabilities including mental health difficulties, sensory impairments, specific learning differences such as dyslexia, Asperger’s Syndrome / Autism and physical disabilities.
• To interact with heads of departments, to resolve issues.
• To maintain accurate records in accordance with departmental procedures.
• To use Disability Support IT systems.
• To produce Inclusion Plans, Examination Arrangements forms and Personal Emergency Evacuation Plans in an accurate and timely manner.
• To produce reports about specific issues
Leadership and Working Collaboratively
• To work as an effective member of the Disability and Inclusion team.
• To take responsibility for particular areas of work
• Take a lead on administering the admissions process within Disability Support.
Liaison and Networking
• To keep in regular contact with, and ensure appropriate action within, departments through informing and supporting Disability Link Tutors and other appropriate staff as necessary, with respect to general welfare issues.
• To liaise on a regular basis with external agencies and professionals including Student Loans Company or their equivalent, Assessment Centres, Social Services and health professionals, in order to ensure access to high quality expertise for support.
• To liaise with academic departments to ensure consistency of support for students.
• To participate in relevant internal and external networks to develop and maintain best practice.
Delivering a High Quality Standard of Service
• To provide high quality information, advice and guidance
• To use data about service provision and use to identify areas for service improvement.
• To undertake specific improvement projects as directed
• To work within agreed service boundaries including confidentiality and the Data Protection Act 2018.
• To undertake departmental administrative tasks in a timely manner.
Effective Decision Making
• To be a member, as required, of working parties and advisory groups, and other appropriate forums
• To be responsible for the execution of designated responsibilities as outlined in relevant policies.
• To make recommendations about non-standard reasonable adjustments
• To advise about anomalies in technical reports such as Assessment of Needs reports.
• To advise the Disability Services Manager in complex cases.
• To contribute to team decisions about working practices.
Planning and Organising Self and Others
• To be responsible for own workload and ensuring that targets are achieved.
• To organise case conferences with and external agencies as required.
• To contribute to the development of departmental systems to improve efficiency.
• To identify applicants who have complex needs which may require planning for to provide reasonable adjustments.
Innovation and Improvement (Effective Problem Solving)
• To have excellent problem solving skills, be responsive to requests for assistance and work with the client, using your own initiative, to find appropriate solutions. Problems can be complex, requiring many hours of work, or simple issues which can be resolved by the provision of an appropriate resource or identification of a strategy.
• To identify more complex difficulties experienced by disabled students e.g. difficulties specific to a particular placement setting and identify potential solutions.
• To deal with basic day to day enquiries, as well as more complex issues from students, and ensure that accurate and timely information and advice is given, in order to empower clients to follow the most appropriate course of action.
Analysis and Research
• To keep up-to-date with developments in supporting clients and to disseminate to colleagues as appropriate.
• To contribute towards strategic planning through the contribution of statistical and other data.
• To analyse performance against targets and evaluate the effectiveness of interventions.
• To prepare reports in relation to service delivery or individual cases.
• To contribute to departmental research as required
Knowledge Experience Skills and Education-Disability Support Officer Job Description
Appropriate industry related qualifications to a minimum of Level 5 A higher degree/working towards, or equivalent, in a relevant subject ECDL (or willingness to undertake)
Excellent literacy, numeracy and IT skills Significant, proven experience of working with disabled people
Significant experience of setting up and administering support/reasonable adjustments for disabled people
Experience of using (or familiarity with) a range of assistive technologies
Excellent interpersonal and communication skills
Ability to produce accurate case notes in a demanding environment
Ability to respond to and prioritise multiple demands in a demanding environment
Excellent organisational skills
Ability to maintain confidentiality and to support clients sensitively when required
A commitment to continuous improvement in own practice and in the wider team