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IT Officer Job Description

Job Summary-IT Officer Job Description

The primary responsibility of the IT Officer is to provide first line support via the helpdesk and to respond to alerts from the operational monitoring system; this will involve some low-level systems administration.

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The IT Officer will also be involved with projects and take responsibility for a variety of departmental record keeping including purchase orders, hardware inventory, IP address allocations and equipment recycling records.

Key Responsibilities-IT Officer Job Description

• Providing first line IT support to users, troubleshooting and resolving hardware, software, audio/visual and connectivity issues.

• Assisting users to resolve security issues with their accounts and devices when flagged by the computer security team

• Installing and configuring IT equipment including desktops, laptops, tablets and phones.

• Installing and maintaining operating systems and application software.

• Upgrading and maintaining computer hardware.

• Reviewing and maintaining the IT asset register on a regular basis, including adding new equipment purchased and removing equipment that has been disposed of.

• Creating and maintaining operational, systems and user documentation.

• Assisting with the maintenance of the website.

• Purchase hardware, software and consumables in line with department policy and


• Organising IT support cover for key periods

• Assisting with the maintenance of audio/visual equipment e.g. projectors,

microphones, etc.

• Maintain an ongoing knowledge of latest developments in IT.

• Perform basic systems administration tasks under the direction of the IT manager or

systems administrator e.g. operating system patches, SSL certificate renewal, etc.

• Assist with other tasks commensurate for the post as requested by the IT Manager

General obligations

On a personal basis you are expected to:

a. take responsibility for your own personal development and be willing to undertake training to improve your personal performance and knowledge

b. provide the highest quality services and work to continually improve standards

c. understand your responsibilities under the organisation policies and procedures and

ensure that you comply with them

d. perform duties not specifically identified in the job description but which are in line with the general responsibilities of the post

Knowledge, Skills Education-IT Officer Job Description


Educated to A level standard (including GCSE in Maths and English) or


Higher or further education relevant to the role or equivalent


Skills, Experience & Knowledge

Technical knowledge of TCP/IP networking and associated protocols,

in particular a working understanding of DNS, DHCP and VLANs.

Experience of using Microsoft active directory for basic system

administration tasks - e.g. user creation, group policy deployment, etc.

Experience of Software application packaging, deployment and

patching using Microsoft SSCM or an equivalent technology.

Experience of Wireless network troubleshooting, including an

understanding of the different types of authentication systems available

(e.g. PSK, Radius, etc).

Experience providing IT support / troubleshooting to users.

Experience troubleshooting audio / visual problems.

A working knowledge of the windows operating system (both desktop

and server)

A working knowledge of the MacOS desktop operating system

A working knowledge of the iOS and Android phone operating systems.

Programming or scripting knowledge and experience.

Experience working with and responding to alerts from an operational

monitoring system such as Nagios.

Experience of using the Linux command line to perform simple systems


Experience working in a complex support environment including

interaction with 3rd party suppliers for system support

Personal Qualities

Ability to independently plan, organise, prioritise and deliver work to

high standards and to deadlines, in the face of competing demands.

Ability to demonstrate initiative, creativity and problem-solving skills, but

able to identify when escalation or consultation may be required to

resolve an issue.

Excellent customer service, interpersonal and communication skills,

including diplomacy and tact, in person, by phone and by email.

Excellent written and oral communication skills.

Ability to build good working relationships with colleagues at all levels

within the organisation.

Ability to explain technical issues in an accessible way to non-technical


Ability to remain calm and professional under pressure.

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