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Operations Engineer Job Description

Job Summary-Operations Engineer Job Description

The aim of the role is to work as part of a team to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to produce, publish and serve content for a range of platforms.

Do you know someone who would like to get paid to use Facebook, Twitter and YouTube?

Work involves end-to-end business support for systems and the applications for the related teams.

Key Responsibilities-Operations Engineer Job Description

-Use a diverse range of production monitoring tools to identify and diagnose complex service impacting issues across a range of technologies and platforms

-Technical analysis and resolution of a diverse range of incidents impacting live

services. Initiate response to service disruption, and support proactive measures

aimed at preventing recurrence

-Use problem solving techniques and technical knowledge to translate alarms from

components into real-world impact, to inform and guide incident response

-Logging all incidents accurately, and documenting all investigative activities; including

all technical means employed to ascertain the nature of the fault and remedial action


-Managing incident and escalating as appropriate and as per defined processes

-Implementing appropriate contingency procedures in response to planned or

unexpected events

-Thorough handover of incident and environmental information through shift

changes to colleagues within the team

-Keep up to date with operational changes in a fluid environment, ensuring that

actions are taken in line with current best practice

-Use strong communication skills to articulate accurate information to technical and

non-technical audiences in the course of addressing an incident, and in related

actions afterwards.

-Able to discuss or convey complex technical systems both verbally in meetings, calls

etc, and non-verbally in incident tickets and documentation.

-Ensure that the provisions of the Health and Safety at Work Act, Working Time

Directive and other workplace related legislation are observed ; responsible for

ensuring that risk assessments are completed, appropriate and meet organisation

standards; responsible for ensuring appropriate method statements are reviewed

and fit for purpose

Knowledge, Skills, Training and Experience-Operations Engineer Job Description


-Broad technical knowledge, including understanding of complex systems built from

many separate components

-Experience of operating within, or demonstrable knowledge of multi-platform


-Experience or knowledge of the principles of monitoring and interacting with a

range of applications and services

-Experience in supporting a wide range of broadcast and production technologies,

systems and equipment including: mixers, linear and non-linear edit systems, camera

systems, audio and video recorders, studios, analogue and digital distribution and IP

content networks, routers, communications systems, video and audio servers,

automated scheduling, etc.

-Experience in logging and managing incidents in an operational environment

-Familiarity with using a range of diagnostic and monitoring tools

-Ability to communicate effectively with external providers and internal partners

-Troubleshooting and diagnosing defects in complex systems

-Able to create supporting documentation for the Operations team

-Appreciation of the principles of prioritisation according to service impact, and the

ability to work under pressure

-Awareness of current safety legislation and a good working knowledge of safety policy and statutory requirements relating to IT and Engineering - in

particular regarding Electricity at Work

-Proven ability to share knowledge with team members for mutual gain

-NVQ Level 5 or above in a relevant technical discipline

-Excellent knowledge of health and safety standards, approaches and processes

and other relevant regulatory requirements


-Problem solving methodologies

-Knowledge of ITIL support model

-Experience in media and creative environments

-Knowledge of best practice in IT security, specifically IT Security and DQ

policies, standards and procedures if possible

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