Program Manager Job Description

Job Summary-Program Manager Job Description

(In this case for apprentice programs)

To manage the day to day organization and delivery of the complex and high value programs to ensure they are delivered to a very high standard and maintain high achievement and satisfaction.

Main Responsibilities-Program Manager Job Description

Program Management

Proactive management of their Apprenticeship programs to ensure programs run smoothly.

To work with the Director and for the designated programs to ensure courses are prepared in time and delivered to the standard required and to be responsible for the success of the courses/program.

Manage and maintain communications for programs online, onsite and by email & other media.

Lead the Program Team (coordinators/managers) to ensure excellent administration of financial data, enrolment, assessment, marking & results dissemination, attendance, and course delivery

Manage the Program Team and share responsibilities in management of operational systems & platforms to ensure successful delivery of programs

Oversee and use Feedback Mechanisms including, satisfaction surveys to identify actions required, ensure problems are resolved quickly and improve delivery of program

Develop and maintain program handbooks for annual publication and to be able advise on and apply programs regulations as needed

Create and maintain clear program plans against which progress, risks and issues can be identified and reported

Monitoring and reporting of revenue, costs and remaining budget as required, suggest and implement ways to save costs and increase margin

Internal/External Stakeholder Liaison

Work with Heads of Support Team to manage apprentices’ orientation, progression management, including going on/returning from leave of absence, extension requests, handling academic disciplinary issues and any requests with transition to or from the programs.

Liaison Supporting the Head of Operations with review meetings and dissemination of information to relevant external and internal stakeholders, leading such meetings as agreed and required

Provide feedback from the reviews and business intelligence to the Head of Operations and the Senior Leadership

Building effective professional relationships with internal stakeholders; faculty, adjuncts and other internal departments (Sales, House, Finance), be a trusted go to person for Apprenticeships

Assist Apprenticeships Senior Leadership with graduation, recruitment events and arrangements for any other events as appropriate

Operational Support

Proactively identify resource needs, solving independently or working with others to do so and delegating work effectively

Understanding and knowledge of application of content (academics) in support of student progress/market need – developing supplementary materials as required.

Support appropriate selection and admissions activities (including Assessment Centres and Visits) in order to set and gain a better understanding of student needs/expectations

Leading and actively promoting best practices amongst colleagues, creating noticeable improvements

Manage other ad-hoc internal projects as required from time to time by Line Manager providing support

Knowledge Skills and Experience-Program Manager Job Description

Experience of Apprenticeships and/or further & higher education sector strongly preferred

Educated to degree level or relevant business qualification

Experience with CRM and Learning Management Systems is desirable but not essential

A confident user of Microsoft Office software, in particular Excel and PowerPoint

Highly analytical with excellent problem solving and project management capabilities.

Exceptionally well organized, able to plan ahead and balance long-term planning with short term targets

A high energy and enthusiastic individual who thrives under pressure, is able to use their own initiative working with minimum supervision, prioritize tasks and operate to tight deadlines.

Ability to lead and support others as well as knowing when and how to delegate

Excellent relational and interpersonal skills with an ability to communicate and collaborate across teams as well as influence and negotiate with senior colleagues

Exceptional attention to detail and take pride in getting things right whilst knowing when to stop checking and move to action for optimum quality/speed balance

A creative and innovative personality, ability to conceptualize and implement efficient solutions and processes to enhance and improve program experiences.

Tech savvy, flexible and who can embrace change, try new things and exploit technology

Shows Commercial awareness; understands contracts, budgets and identifies savings