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Support Worker Job Description Mental Health

Job summary-Support Worker Job Description Mental Health

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To improve the wellbeing of older people living with dementia and other complex mental health needs.

Key Responsibilities Support Worker Job Description Mental Health

  • Support qualified staff in the assessment of needs.

  • Support qualified staff in the planning of care.

  • Support qualified staff in the evaluation of care

  • Work in partnership to implement planned written care.

  • Provide written and verbal communication for other staff, in particular for Key Workers.

  • Promote informed decision making by clients

  • Actively encourage and participate in social and recreational activities.

  • Promote a healthy balance between rest and activity.

  • Have the ability to respond to emergency situations in a first aid capacity.

  • Respect and maintain confidentiality.

  • Contribute to the creation of safe and homely environments.

  • Maintain a working knowledge of the service philosophy.

  • Maintain knowledge of objectives of care.

  • Keep up to date with, and adhere to, various policies affecting the service.

  • Work a varied shift pattern, which will include night shifts.

Knowledge Experience and Education-Person Specification-Support Worker Job Description Mental Health


  • Experience of working with a client group who can present with behaviours that challenge.

  • Experience of working with people who have enduring and complex mental health needs.

  • Experience of working with families and non-professional carers.

  • Experience of working in a community-based setting.

Skills and Knowledge


  • Ability to work positively in difficult and unpredictable circumstances.

  • Able to recognise and maintain appropriate boundaries.

  • Genuine desire to work with this client group.

  • Able to work under pressure / possess a high level of emotional resilience.

  • Good organisation skills and able to prioritise workload.

  • Able to work in partnership with others (colleagues, clients, families etc.).

  • Able to recognise safeguarding issues.

  • Good, adaptable written and verbal communication skills.

  • Knowledge and awareness of issues relating to mental health.

  • Knowledge and awareness of the principles of person centred care and overall (mental and physical) wellbeing.

  • Able and willing to regularly work without direct supervision, using initiative.

  • Able to develop good working relationships with and among colleagues. Willing to work collaboratively.

  • Able to express views, positively and constructively.

  • Good basic IT skills.



Good general education.

NVQ Level 2 (or greater) in Health and Social Care or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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