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Wellbeing Advisor Job Description

Job Purpose-Wellbeing Advisor Job Description

To provide dedicated support and be the principal contact for wellbeing in the establishment. To promote positive wellbeing and self-care and carry out assessment and formulation of wellbeing needs, assisting clients towards increased self-management of symptoms and coordinating support to ensure an effective and responsive care pathway.

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Key Responsibilities-Wellbeing Advisor Job Description

Wellbeing Interventions

● Provide assessment, one-to-one interventions and care navigation support to clients with wellbeing needs, offering a mixture of initial appointments and follow-up appointments.

● Act as the main point of contact in relation to wellbeing concerns within academic departments and the relevant department.

● Ensure day to day delivery remains accessible and convenient.

● Use a range of techniques and interventions to support wellbeing needs to self-manage and encourage behavioural and lifestyle change, while working within boundaries of competence and service remit.

● Respond to unpredictable situations and manage these in a safe, professional, and holistic manner.

● Support navigation into a range of other useful social and support services within the city.

● Help clients to develop skills and build confidence in their ability to regulate their emotional state and make appropriate choices that promote mental wellbeing; encourage students to self-initiate positive behaviours and to gain problem-solving skills.

● Convey problem formulations with sensitivity in easily understood language.

● Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.

● Keep records of all face-to-face activity in line with service protocols using agreed electronic systems and any paper-based systems as appropriate.

● Monitor client experience using a qualitative evaluation questionnaire.

● Work closely with staff and other members of the team ensuring appropriate communication and be available to support with queries about referrals and suitability.

● Assess and develop service provision within the Department and coordinate activities with other departments to maximise benefit.

● Design and carry out actions to improve the detection of mental health difficulties.

Referrals, Triage & Assessment

Accept referrals with common wellbeing problems via agreed protocols.

Use an agreed system to record referrals, assessments and outcomes.

Identify and manage cases where some complexity and/or severity are present, including supporting referrals and signposting to appropriate services and crisis support.

Knowledge Skills Experience and Education-Wellbeing Advisor Job Description

Person Specification Criteria

1. A relevant professional qualification in Mental Health or equivalent (e.g psychology graduate), and/or significant experience in mental health support work.

2. Professional experience of working in a mental health/wellbeing role, together with knowledge of mental health issues in relation to neurodiverse conditions including Autism.

3. Good knowledge of wellbeing issues and how these may affect clients

4. Excellent interpersonal skills, including the ability to demonstrate empathy and pragmatism while maintaining appropriate professional boundaries.

5. Confident and professional manner and ability to act with discretion and diplomacy, in addition to developing creative approaches to problem solving and working under pressure.

6. Knowledge of Data Protection and an ability to deal with confidential issues in a sensitive manner.

7. Knowledge of teaching and learning issues in Higher Education

8. Experience in caseload management.

9. Experience of providing expert advice to other professionals.

10. Excellent advocacy, influencing and negotiation skills and the ability to think strategically and to formulate policy.

11. Ability to develop others’ knowledge and expertise through development and delivery of training or presentations.

12. Ability to be self-reflective whilst working with service users and in own personal and professional development.

13. Well-developed skills in prioritising competing demands and rapidly changing priorities.

14. Experience of working with and managing ongoing risk.

15. Awareness of risk management and escalation, safeguarding/ ‘cause for concern’ and related regulations and policies.

16. Excellent communication and customer service skills, with experience of responding efficiently and effectively to phone and email enquiries.

17. Excellent IT skills, including Microsoft Office packages and Google Applications.

18. Excellent team working skills and the ability to work collaboratively and cooperatively with colleagues.

19. Committed to ongoing professional development.

20. Self-motivated, with the ability to work on own initiative, recognising when to seek guidance and support


● Attend and fulfil all mandatory training.

● Maintain continued professional development (CPD)

● Use agreed electronic systems to input and retrieve information appropriate to the care of individuals and to develop a basic competency in the use of it to an acceptable standard.

Professional Practice

Ensure that student confidentiality is protected at all times, in line with university policies.

Attend case and line management supervision on a regular basis as agreed with the team leader.

Ensure clear professional objectives are identified, discussed and reviewed in line with the Staff review process.

Attend and contribute to team meetings with the Wellbeing Service and the wider Welfare & Wellbeing team.

Develop an awareness of relevant neurodiversity initiatives within the Tech industry, incorporating approaches as appropriate within the Department.


As a member of our Professional staff you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework. Please follow this link for further information: Sheffield Professional Framework.

As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.

Any other duties, commensurate with the grade of the post.

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